Frequently Asked Questions
Everything you need to know about shopping with Rarewaves
Where does Rarewaves ship to?
We are proud to offer worldwide shipping. Whether you are in the UK, USA, Europe, or beyond, we aim to deliver our extensive range of entertainment products right to your doorstep.
How long will it take for my order to arrive?
Delivery times vary by location. Domestic UK orders typically arrive within 3-5 business days, while international shipments can take between 7-21 business days depending on customs and local postal services.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original, sealed packaging. If an item is faulty or damaged upon arrival, please contact our support team for a replacement or full refund.
Are your products brand new and authentic?
Yes, all products sold on Rarewaves are 100% genuine, officially licensed, and brand new. We source directly from reputable distributors and manufacturers.
Will I have to pay import duties or taxes?
For international orders, customers are responsible for any customs duties, taxes, or import fees levied by their destination country. These are not included in our shipping costs.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.